Client Onboarding / Support

Rateshop Sorting
If you are having issues finding the desired Rateshop, you can try sorting them by Shipvia/SCAC, Carrier, TNT, Standard Price, or Guaranteed Price. (You ...
Wed, 19 Nov, 2025 at 11:54 AM
Basic Set of ViaDUCT Data To Input for Non-P21 Clients
Client Creation Software Console -> Manage Clients Rudirock Software: - Add New Client: COMPANY NAME - Add New Branch: BRANCH NAME ShipV...
Thu, 20 Nov, 2025 at 4:59 PM
(Legacy) UPS Authentication
Please follow the instructions below to authenticate your UPS Account: (1) Run a Rate using UPS services, and you will then be prompted to authenticate...
Fri, 12 Dec, 2025 at 8:48 AM
Adding Preset Boxes for a Client with ShipViaApp
Clients will commonly have an assortment of boxes they use with predetermined dimensions and Box IDs. It is important to configure the client's Box Tabl...
Mon, 15 Dec, 2025 at 4:24 PM