Issues Resolved
In PreRate or AfterCarrierLookup, set Globals.shipment.PRONumber to -1, then in PreShip set it back to blank.
Tue, 8 Aug, 2017 at 1:20 PM
Check with UPS if they're account is setup for MI in the first place. Check ShipLinxSetup.exe on WEB1 to see if Mail Innovations carrier props are s...
Tue, 17 Oct, 2017 at 5:42 PM
The Save Address permission needs to be manually added per client and per user using the following query: INSERT INTO app_users_rights (app,client_id,us...
Wed, 25 Oct, 2017 at 12:08 PM
Make sure there is no Proxy setup and Firewall rules are allowed for Inbound/Outbound. Proxy Setup would be in Search > Internet Options > Advance...
Thu, 7 Dec, 2017 at 4:02 PM
Ok, so this is an odd item. Here's the situation: 1. FedEx Freight LTL Registers properly 2. Rating returns an error that says "Authentication...
Thu, 15 Feb, 2018 at 3:36 PM
Here's a link to verify that ShipLinx has been certified against the full arsenal of FedEx services. http://www.fedex.com/us/compatible/detail.html?s...
Tue, 19 Jun, 2018 at 11:49 AM
If you hear that Endicia is not rating properly and you see this error ("the underlying connection was closed") popping up when trying to Rate a D...
Tue, 14 Aug, 2018 at 11:20 AM
If a client can't open ShipLinx and receives the following error while making the attempt (1st image below), the first thing to do is check the RateLinx...
Sun, 24 Feb, 2019 at 6:55 AM
The specific issue that this affected: Clients with PCs pointing to WEB2 WS4.5 (after a weekend update from WS3.5 to 4.5) that were using the "Label - ...
Wed, 27 Feb, 2019 at 10:49 AM
If you see the error that contains "architecture mismatch" due to a 32-bit ODBC Connection that does not have a matching 64-bit ODBC, you'll w...
Wed, 6 Mar, 2019 at 3:58 PM